Refund Policy
Operated by CARAVELA VENTURES LLC
30 N Gould St Ste N, Sheridan, WY 82801, USA
Last updated: September 22, 2026
1. 30-day money-back guarantee
Lobster Fulfillment offers a 30-day money-back guarantee. You may request a refund within 30 days of your purchase date. This policy applies to purchases of prepaid software credits for the Lobster Fulfillment SaaS platform.
2. How to request a refund
To request a refund within the 30-day window, use the support link in your Paddle receipt or billing page, or visit Paddle.net and select "Request refund."
3. Paddle handles refunds
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
4. Your legal rights
This policy does not limit any refund, cancellation, or withdrawal rights available to you under applicable law. Paddle's Refund Policy governs payment transactions and is available at paddle.com/legal/refund-policy.
5. Billing support
Paddle provides billing support for purchases, refunds, returns, and payment questions. Use the support link in your Paddle receipt or billing page for the fastest assistance. For questions about your Lobster Fulfillment account or software, contact us below.
6. Contact us
For product or account support, reach out to us on Telegram at @lobsterfulfillment or by email at support@lobsterfulfillment.com.